Terms & Conditions
Acceptance of Conditions
Ordering with us constitutes your acceptance of these terms and conditions which take effect at the time you first access the site or phone us. If you do not accept these terms and conditions you must not place an order via the internet. You can only access our full menu and order from us from this website and therefore all orders are subject to these conditions.
Minimum Order & Free Delivery
Minimum order value applies to all delivery orders. Free delivery for orders within 3 miles radius of the shop. Any delivery charge will ALWAYS be agreed with you before we dispatch your order (whether you order online or over the phone).
We aim to deliver your order to the address provided in 45-60 minutes (as with all restaurants during busy times, it can take a while longer). For the fastest delivery times please try to order before 6:30, after 9:30, or place an advanced order. In some circumstances we will be able to notify you prior to ordering if we predict that we will be unable to deliver within the normal times, however on occasions it can be difficult to predict. If circumstances out of our direct control cause the delivery to be delayed we will do our very best to keep you updated.
You agree to provide a valid POSTCODE, full address and contact telephone number with your order. If you provide incorrect details we will be unable to deliver within any previously stipulated timescales provided by us. You agree not to withhold payment in circumstances where you were unable to provide a correct address or contact details.
Payments can be made by cash at the point of delivery or collection, or by debit or credit card at the point of ordering. We do NOT accept any cheques.
We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstance (for example exceptionally large orders) we may insist on a deposit to be paid in advance before confirming your order. If you order online or over the phone, the total price will be confirmed to you before the order is completed.
Once your order has been placed, we set about cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email) when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation unfortunately does not apply.
We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may causes allergies or allergic reactions. We cook all dishes from scratch therefore a large number of ingredients are present in our kitchen. Although great care is taken to remove bones from meat products, some may remain, olives may contain stones.
You are entering into a contract with Flames Grill for delivery of your order, not with Brand & Deliver Ltd.
We will not be liable for any claims, losses, including but not limited to direct, indirect, special, economic and consequential loss or damage (including but not limited to loss of profits, loss of revenue or loss of goodwill), whether in contract, negligence or other tortious action arising out of or in connection with the use of this site and material provided to you by email or other communication methods.
Complaints / Requests Flames Grill
will endeavour to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website.
Food photographs on this site do not represent how your dishes will be deliver to you. In some cases there will be differences between the photos displayed and the ingredients in the dishes delivered to you. Where ingredients are not available or are out of stock our chefs will decide on suitable replacements to be used (for example red pepper substituted for green pepper). If you are unsure of the ingredients/content/packaging of any dish then please call and discuss this with our staff before ordering. All photographs are serving suggestion or simply represent generic raw ingredients.
We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.
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